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Autonomous Support & ResolutionAI Support Agent
An autonomous agent that triages customer tickets, diagnoses technical issues, and resolves tier-1/tier-2 inquiries in seconds.
CAPABILITIES WE BUILD INA toolkit we build into your autonomous AI Support Agent
Instant ticket resolution, not support backlogs
Triages customer issues in seconds, resolves tier-1/tier-2 inquiries autonomously, and executes authorized API actions.
Autonomous API action execution
Executes approved operations: issuing refunds, updating addresses, generating return labels, and unlocking accounts.
Self-healing knowledge base
Continuously syncs with your product docs and resolves recurring questions automatically.
Sub-15s resolution time
Customers receive immediate diagnostic solutions instead of waiting hours in support queues.
Connected to support desks
Provides human agents with pre-drafted context summaries and verified source citations.
Every build includes
Sentiment detection, VIP customer escalation, automated RMA workflows, and encrypted transcript archiving.
Built for Autonomous Support & Instant Resolution
Omnichannel ticket triage in 12 seconds, bounded API action execution, self-updating knowledge grounding, and frictionless human escalations.
Sub-15s autonomous customer ticket triage
Ingest customer inquiries across Zendesk, Intercom, Email, and WhatsApp. Resolve tier-1 issues instantly with real-time context.
Unifies tickets across email, web chat, SMS, and WhatsApp with zero queue latency.
Detects customer frustration and flags enterprise accounts for priority resolution.
Autonomously closes over 70% of password, billing, and status inquiries.
Maintains instant sub-15-second first response time even during massive traffic spikes.
Tickets closed autonomously with zero rep intervention
Turn High-Volume Customer Inquiries Into Instant Autonomous Resolutions
A unified AI customer support command center for sub-15-second response times, verified API action executions, self-healing knowledge grounding, and frictionless human escalations.
WHY TWOWORKSEnterprise software in weeks, not months.
How TwoWorks AI-native engineering compares to traditional software agencies and rigid enterprise SaaS stacks.
Months of scoping decks and endless discovery meetings before seeing any working software.
Live production delivery in parallel sprints. Interactive software in Week 1.
Agency billing padding, expensive change orders, and punishing per-seat licensing traps.
Fixed transparent sprints with zero perpetual seat taxes or consulting bloat.
Forces your sales reps and operations to bend their process to generic software constraints.
Bespoke pipeline logic, quoting matrices, and ERP sync built uniquely around how you sell.
Junior account managers and offshore queues passing tickets back and forth.
Direct real-time line to the builders. Rapid bugfixes and continuous feature evolution.
Proprietary platforms where export is difficult and custom modifications cost a fortune.
Full intellectual property transfer, open standards, and zero vendor lock-in.
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5 stepsfrom discovery call to launch, no black box
We ingest your knowledge base, support macros, and escalation rules, then build the exact agent around it - not the other way around.
Discovery call
We audit your incoming ticket categories, top repeat questions, resolution times, and team escalation paths.
Scope & plan
We define authorized API actions, response tone guardrails, and human escalation workflows in an upfront plan.
Build
We build the real agent - ticketing integration, verified documentation grounding, and action execution tools.
Migrate & test
We test the agent against hundreds of past resolved tickets to verify accuracy and SLA adherence before launch.
Launch & support
We go live alongside your support team, review CSAT metrics, and refine edge cases continuously.
Questions About AI Support Agent
Everything you need to know about architecture, implementation, and capabilities.
SEE THE PLATFORM AND TALK TO AN EXPERTBook Your Free Discovery Call
We'd love to chat and see how TwoWorks can accelerate your operations and software systems!
Enterprise Performance“We were genuinely blown away by the efficiency, expertise, and execution speed of TwoWorks. Their strategic engineering and ERP architecture transformed our operations seamlessly.”
